TXT record troubleshooting

Modified on Fri, 13 Sep at 5:27 PM

Adding a TXT record

Note:

For each TXT record that you add, you will need the TXT record name and the TXT record value.
If multi-region functionality is enabled, you will need to add TXT records for both the primary region and the secondary region.
After adding a TXT record to your domain provider, don't remove the TXT record as long as you are connected to Perception Point X-Ray - as the TXT record allows Perception Point X-Ray to constantly authenticate with the DNS supplier.

To add a TXT record:

Open Perception Point X-Ray.
In the left navigation menu, select Account > Protected Email Assets.
Locate and then open the required domain.
Click Copy [] to copy the "TXT record name" to the clipboard.
Go to your domain provider and add the TXT record name, using the value that you copied to the clipboard.
Click Copy [] to copy the "TXT record value" to the clipboard.
Go to your domain provider and add the TXT record value, using the value that you copied to the clipboard.

Note

Other AWS products may use this method of domain verification. This is OK, as it is acceptable to have more than one _amazonses.domain record, as long as the record values are different.

Verifying the new TXT record

Note

When you add a TXT record to your domain provider, it may take up to 72 hours for your domain provider to apply and replicate the change. Inform Perception Point Support [support@perception-point.io] if the domain is not verified after a few hours.

To verify a new TXT record:

Open Perception Point X-Ray.
In the left navigation menu, select Account > Protected Email Assets.
Locate and then open the required domain.
Locate "TXT record verification". It should have the "Pending" status.
Click Verify on the right of "TXT record verification".

The status should change from Pending to Verified.

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Note: If multi-region functionality is enabled, you'll need to verify TXT records for both the primary region and the secondary region.

When you add a TXT record to your domain provider, it may take up to 72 hours for the domain provider to apply and replicate the change. If your domain verification status is still Pending after 72 hours and can't be verified, try the following:

Check if the TXT record appears as a public record - using MXToolbox - at: https://mxtoolbox.com/TXTLookup.aspx
- In MXToolbox, enter the domain name, such as _amazonses.acme.com, and click TXT Lookup.
- If the txt record is not found, in your domain provider, check if the record includes a duplicated domain name.
  For example, _amazonses[.]acme.com.acme.com
  If duplicated, modify the TXT record name to just _amazonses [without the domain name] and save the changes in your domain provider.
- If the txt record is found, in MXToolbox, verify that the TXT record name and the TXT record value match the record details in Perception Point.
When the values are correct, perform the procedure to verify your domain.