Connecting "other" email services

You can integrate Perception Point X-Ray with various email services. This enables Perception Point X-Ray to protect all incoming mail from the integrated email services. 

This page discusses how to connect Perception Point X-Ray to an email service that is not Google Workspace nor Microsoft 365. We will refer to these as "other" email services. These "other" email services include services such as Microsoft Exchange, cPanel, and Zoho Mail.

Integrations with all "other" email services require an MX record change.

• With the "Other" integration method, Perception Point X-Ray will protect the entire domain - there is no option to specify which groups or mailboxes to protect.
• With the "Other" integration method, remediation is not available.

Additional requirements

• The server must support 3rd-party MX records.
• The server must have an allow list IP mechanism.

Onboarding process

• Customer onboarding entails adding the domain name and verifying a TXT record in the system.
• During the onboarding process, you'll need to add the next hop (MX record) so that Perception Point X-Ray knows where to deliver the email after scanning.

Email flow overview

Scanning and response

• Clean: Clean emails verified by Perception Point X-Ray are sent back to the configured server (Next SMTP).

• Spam:Emails identified as spam by Perception Point X-Ray are also sent back to the configured server (Next SMTP).
  • For servers utilizing header-based rules to redirect spam to the junk folder, you can append the "X-PERCEPTION-POINT-SPAM: FAIL" header.
  • In Exchange 2013/2019, this can be accomplished through transport rules.
• Malicious: Emails identified as malicious are halted and are never forwarded to the next server.

Perform the following procedures to integrate Perception Point X-Ray with "other" email services:

You can integrate Perception Point X-Ray with various email services. This enables Perception Point X-Ray to protect all incoming mail from the integrated services. 

This page discusses how to connect Perception Point X-Ray to an email service that is not Google Workspace nor Microsoft 365. We will refer to these as "other" email services.

This is the 1st step of the procedure to integrate Perception Point X-Ray with other email services:

To on-board other email services:

1. On the right of the Perception Point X-Ray banner, click the Add Services [] icon.
2. Click Add New Domain - if this option appears. 

1. Select the Organization - if necessary.
2. Specify the Escalation Contacts. 
3. In Email Service, select  Other.
4. In Connection Method, select  MX.
5. Click Next.

1. In the Host box, enter the name of the new domain - for example, acme.com 
2. Click FIND SMTP to the right of the domain name. This should populate the SMTP Servers field. 

This is the address to which mail will be sent after it has been scanned and marked as being clean.

1. [Optional] Click Add Domain - if more than 1 domain is required - and enter the required details.
2. Licenses: By default, Perception Point X-Ray will protect all email users in the domains that you specified above. To protect only a limited number of users, contact Perception Point Support [support@perception-point.io].
3. Click Next.

The "Add TXT Records" dialog box opens. This dialog box includes the TXT record names and TXT record values, that you'll need in order to add and verify the TXT records for your domain - in Step 2.

If multi-region is enabled, there will be details for TXT records in both the primary and secondary regions.

You can integrate Perception Point with various email services. This enables Perception Point to protect all incoming mail from the integrated services. 

This page discusses how to connect Perception Point to an email service that is not Google Workspace, Microsoft 365, or Microsoft Exchange. We will refer to these as "other" email services.

This is the 2nd step of the procedure to integrate Perception Point with other email services:

You need one or more verified domains for each email service that you integrate with Perception Point. After you add a domain [as part of the email service connection process], you need to verify the domain. Verifying a domain includes:

• Adding a TXT record to your domain provider
• Verifying the TXT record

To add a TXT record:

1. Open Perception Point X-Ray.
2. In the left navigation menu, select Account > Email Domains.
3. Locate and then open the required domain.
4. Click Copy [] to copy the "TXT record name" to the clipboard.
5. Go to your domain provider and add the TXT record name, using the value that you copied to the clipboard.
6. Click Copy [] to copy the "TXT record value" to the clipboard.
7. Go to your domain provider and add the TXT record value, using the value that you copied to the clipboard.

To verify a new TXT record:

1. Open Perception Point X-Ray.
2. In the left navigation menu, select Account > Email Domains.
3. Locate and then open the required domain.
4. Locate "TXT record verification". It should have the "Pending" status.
5. Click Verify on the right of "TXT record verification".

The status should change from Pending to Verified.

When you add a TXT record to your domain provider, it may take up to 72 hours for the domain provider to apply and replicate the change. 

You can integrate Perception Point with various email services. This enables Perception Point to protect all incoming mail from the integrated services. 

This page discusses how to connect Perception Point to an email service that is not Google Workspace, Microsoft 365, or Microsoft Exchange. We will refer to these as "other" email services.

This is the 3rd step of the procedure to integrate Perception Point with other email services:

To enable your Perception Point integration with other email services, some configurations must be made in your email service. Perform these configurations as described below.

1. Add the Perception Point IP addresses to the safe list 

2. Create a spam rule for spam emails [optional] 

Perform this step only if your email service supports rules with headers. 

This procedure enhances the ability of suspected spam to be sent to the user’s junk/spam folder.

The example shown below is for Microsoft Exchange. The procedure will differ depending on the email service that you are using.

1. In Exchange Admin, select Mail flow > Rules > "Create a new rule…"
2. Scroll to the bottom, and click "More options…"
   1. Name: Perception Point Spam Rule
3. Select "Apply this rule if…" > "A message header…" > "Matches these exact patterns"
4. Select "Enter text" and then specify the header name: X-PERCEPTION-POINT-SPAM
5. Select "Enter text patterns" and then specify the following words or phrases: FAIL - and then click "+"
6. Select "Do the following…" > "Modify the Message Properties"
7. Set the  Spam Confidence Level to "6"

3. Configure your MX record 

Email from your email service is now protected by Perception Point.

References:

https://docs.perception-point.io/WP/Content/PP/Other-Connecting.htm

Acronis: https://docs.perception-point.io/acronis/Content/PP/Other-Connecting.htm