• Related Link: https://security.microsoft.com/antispam

• Issue: The process can fail due to the Enable-OrganizationCustomization flag.

• Auto on-boarding logs: https://logs.perception-point.io/_dashboards/goto/fef96c5d33d608558a1ac562a1aaae79

• errors=err_add_perception_point_ip_to_whitelist

Description:

In the Microsoft datacenters, certain objects are consolidated to save space. When you use Exchange Online PowerShell or the Exchange admin center to modify one of these objects for the first time, you may encounter an error message that tells you to run the Enable-OrganizationCustomization cmdlet.

Whether or not this command has been previously run in an organization is available in the IsDehydrated property of the Get-OrganizationConfig cmdlet: False ($false) = the command has already been run; True ($true) = the command has never been run.

Solution:

The first thing to check with the customer:

1.1. Go to https://security.microsoft.com/antispam

1.2 Click on Connection filter policy (Default)

1.3 If you see our IPs and the safe list is on -> please go to issue #2

If Not:

1.4 Click on Edit connection filter policy

1.5 Click on Turn on Safe list

1.6 Click Save

If you receive this error after attempting to enable the safe list, please re-run the automatic onboarding from X-Ray

Issue #2

• Related Link: https://admin.exchange.microsoft.com/#/connectors

• Issue: Process can fail due to validation failure.

• Logs: 'err_connector_validation'

• Browse the related link

• If you see the same as above:

1. Enable the connector (If you previously ran the scripts, it will be disabled - IMPORTANT)

1. Manually validate the connector

1. noreply@perception-point.io

1. Click the Save button (Done).

1. Re-run the auto script from X-Ray.

Customer’s templates:


Hi,

Please check the following scenarios to troubleshoot the automatic script:

1.1. Go to https://security.microsoft.com/antispam

1.2 Click on Connection filter policy (Default)

1.3 If you see our IPs and the safe list is on -> please go to issue #2

If Not:

1.4 Click on Edit connection filter policy

1.5 Click on Turn on Safelist

1.6 Click Save

If you receive this error after attempting to enable the safe list, please re-run the automatic onboarding from X-Ray

Issue #2

• Related Link: https://admin.exchange.microsoft.com/#/connectors

• Issue: Process can fail due to validation failure.

• Browse the related link

• If you see the same as below:

1. Enable the connector

1. Manually validate the connector

1. noreply@perception-point.io

1. Click the Save button (Done).

1. Re-run the auto script from X-Ray.

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